Home / FAQ

General Questions and Tips about Stoves

Do stoves require a chimney ?

- All our multi-fuel and wood burning stoves require a suitable chimney or flue system.

How do I clean the chimney ?

-  You will require a chimney sweep to clean the chimney.

Who should install my stove ?

- We at Clane Fireplaces should install your stove, we want you to get the best from your stove. Proper installation of our products ensures a correctly working stove. We are Hetas qualified installers and we work with yourselves to find the best option for your given situation, from viewings of real working fires and discussions with ourselves at our showroom in Clane to on-site inspection, installation and commissioning of appliances.

Note: If a stove is not installed by a qualified Hetas installer it is not covered by its warranty and is also not insured if a house fire were to happen.

How do I regulate the heat output ?

- Each stove will have a primary and secondary air control to easily regulate the heat output. More air more heat! but watch out for over firing which is discussed below. The primary air control is usually situated at the bottom and the secondary air (also airwash control - for keeping glass clean) is usually above the glass or above and to the right. Anti-clockwise to open.

What warranty do I get ?

- Clane Fireplaces will replace free of charge any working parts that fails under normal operating conditions within 12 months of purchase.

Note: Consumables such as glass or stove rope are not covered by a warranty. A call out charge will apply if our engineer attends a stove problem that is not related to product or working part failure. 

Can the doors be left open ?

- For safety and heat efficiency the doors should remain closed at all times.

Why is the stove smoking when I light it ?

Quality of fuel plays a major role in the efficiency of the stove if you are having problems with smoke first thing to do is to check that the fuel being used is dry and seasoned (see below for the importance and uses of wood).

A smoking stove can be caused by a chimney/flue with back drought problems, if so a specified cowl can be fitted. Most problems with smoke are caused by the exhaust system i.e. 'the flue' not the stove  this is a common misconception. If the flue is blocked or even partially blocked or otherwise not performing favorably due to obstructions such as encroaching trees or buildings this can cause problems.  Bad weather conditions can also play a part particularly very cold and windy weather can cause havoc with a chimney when trying to light a fire.

Tip : don't be afraid to properly load the stove with fuel, sometimes underfueling can lead to smoldering and smoke problems

Why does my stove have a noxious smell when lit ?

- Your stove when first lit will have a noxious smell this is quite normal and nothing to worry about. All stoves initially have residual paint finishes that have to be burnt off. This should cease after the first fire.

What is Over Firing ?

- As stated above it is important to load the stove to a proper capacity for a stove to work at its best, the opposite is also true, by loading too much and keeping air controls open at all times you get what is called 'Over Firing'. If any part of your stove glows 'red' your stove is over firing, you should adjust air controls to restrict airflow to the stove and use less fuel. Constant and prolonged 'Over Firing' can cause permanent damage, cracks and/or warping of the appliance which is not covered under warranty as this is considered misuse of your stove.

How to calculate the size stove needed ?

- Simply calculate the volume of the room you wish to heat - length by breadth by height then divide by twelve

this should give you the Kilowatt of heat energy needed.

How do I clean the stove ?

The stove is finished with a heat resistant paint and this can be cleaned with a soft brush. Do not clean whilst the stove is hot; wait until it has cooled down. As the stoves are made of cast iron, please do not clean with a wet cloth, this may cause rusting over time.

Maintenance of your stove

To ensure proper use of your stove, it is important to have the chimney swept at least once a year. A thorough clean out of all debris and soot should also be undertaken at least once if not twice in the year. Seals should be checked and that all working parts are in operation and movable. If you would like we can service the stove for you offering a full clean out, inspection and chimney clean just give us a call to arrange an appointment.

Tip : To keep glass clean always give it a quick wipe of a cloth before use, you can use a stove glass cleaner (obtained at good hardware outlets) or even window leen or soapy water will do just fine ensure the glass is fully dry before lighting a fire.

After extended use the working parts and stove rope may start to ware and tare as the saying goes and these may be supplied by ourselves. The stove glass is specifically manufactured for high burning appliances. It will withstand temperatures in excess of 800 degrees Celsius. It does not break with heat it will only break/crack if fitted incorrectly.

Note : There is no guarantee of glass, it will break like normal glass if hit hard.

Tip : ensure that after loading the stove with fuel nothing is obstructing the door when closing, this is a common problem; fuel sticking out from the stove will break the glass when the door is trying to be closed!

logs 1The importance of wood

Wood is a biofuel that, when correctly lit, is part of the natural cycle; as a tree grows it consumes water and CO2 through the process of photosynthesis. This process in turn releases oxygen. When wood is burnt in a stove or open fire it releases the water and CO2. The oxygen that is created when the tree grew is also consumed in the process. All this takes place in a cycle, which means that burning wood does not contribute to the greenhouse effect. Wood is considered carbon neutral, in that the CO2 released during conbustion balances the CO2 that was absorbed during its growth. As conventional energy prices continue to increase, the use of wood as a sustainable fuel source becomes more and more attractive.

Logs are best stored in a woodshed with good air circulation. It is important that the wood does not lie on the ground and that it is as airy as possible at the roof and sides. Logs that have been split early in the spring can in the best cases be used the following winter. But it is better if the wood can dry for two spring seasons because wood dries best in the spring before the leaves bloom. Damp wood burns poorly, adds to chimney inefficiencies, can cause smoke problems in the room, it also gives out less heat and is worse for the environment. Logs to be burnt should not contain more than 20% moisture.

Covering the logs with a tarpaulin for example is not a good idea because the moisture from the ground and the wood cannot then evaporate. Damp wood is more susceptible to rot, which quickly consumes the energy value of wood. Never burn painted wood, impregnated timber, plywood or similiar. It can damage the stove and chimney lining.

Note: Quality of fuel has a tremendous effect on the operation of a stove, when a poor quality or low grade fuel is used or stored incorrectly before use, it diminishes the efficiency of a working  stove.